Returns Policy

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We want you to be completely satisfied with your purchase from thenauticaledit.com. If you are not happy with your order, you may return eligible items to us in new, unused, and resalable condition, with their original tags and packaging.

Returning an Item

You have 28 days from the date you receive your order to initiate a return. To start the return process, please log in to your account on thenauticaledit.com and visit the ‘My Orders’ section. If you checked out as a guest, you will need your order number and email address to begin the process.

Once you have completed the steps online, you will be able to print your returns note and postage label. Please enclose the returns note with your item and ensure the parcel is securely packaged. Items are your responsibility until they reach us, so we recommend using a trackable shipping service and obtaining proof of postage.

Refunds

After we receive your returned item and inspect it to ensure it meets our returns conditions, we will process your refund. The refund will be issued to the original payment method used for the order. Please allow time for the refund to appear in your account after it has been processed, as this can vary depending on your card issuer or payment provider.

Please note that the original cost of standard shipping is non-refundable, unless the return is a result of our error or a faulty item.

Faulty or Damaged Goods

We strive to ensure that all our products meet the highest quality standards. However, if you receive an item that is faulty or damaged, please contact us within 30 days of receipt. You can reach our customer service team through the contact form available on thenauticaledit.com. We will gladly arrange a replacement or a full refund, including any applicable shipping costs.

Non-Returnable Items

For health and safety reasons, we are unable to accept returns on pierced jewellery, face masks, and cosmetics, unless they are faulty. Gift cards are also non-returnable and non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or colour, we recommend placing a new order on thenauticaledit.com and returning the original item for a refund following our standard returns procedure.

Contact Us

If you have any questions about our returns policy or need assistance with a return, please do not hesitate to contact our customer service team through the contact form available on thenauticaledit.com.